About Shipping

Shipping Services 

We offer free-shipping for all our items via EMS (in some cases, via DHL or FedX).

【Delivery Areas】
EMS ships products to over 120 countries worldwide.
DHL ship products up to 220 countries.

*Depending on the products, there may be restrictions for some countries and regions.
* Additional fees may apply for specific countries or remote regions.

【Estimated Delivery Time】 
On average, your shipment will arrive within 5～10 business days.
You can track your package anytime on the following webpage:

EMS
https://trackings.post.japanpost.jp/services/srv/search/input

DHL
https://www.dhl.com/jp-en/home/tracking.html

FedEx
https://www.fedex.com/en-jp/tracking.html

* Our ZIP code is 6128418 and we are in Kyoto city.

Other factors, such as national holidays, weekends, customs clearance, delayed payments and shipping fee confirmation, might extend the shipping times.

Please contact us for tracking numbers if you don’t receive it.

Customs & Taxes – Please Note

Some of the delivery packages may be taxed and charged customs clearance fees or the customs clearance may be longer than expected.

Import duties, taxes, and charges are not included in the item price.

Any extra cost made by the customs need to be paid by the recipient.

These charges are the buyer's responsibility.

Some customs are strict in package inspection. Business express such as DHL, FedEx also may have certain chance to be taxed. Please check with your country’s customs to determine what these additional costs will be prior to your purchasing.

These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.